Immucor, Inc. Technical Support Specialist II in Atlanta, Georgia

Overview

Founded in 1982 and based in Norcross, GA, Immucor is a global leader in transfusion and transplantation diagnostics products that facilitate patient / donor compatibility worldwide. Our mission is to ensure that patients in need of blood, organs, or stem cells get the right match that is safe, accessible, and affordable. The result is life changing for patients in need of a transfusion or transplant. Our new I’das well as Immucor’s partnership with healthcare organizations in need of innovation and productivity. With the right match, we can transform a life together!

Immucor is seeking a Medical Technologist for a customer support position at our headquarters in Norcross, GA. The Technical Support Specialist II performs a variety of tasks associated with the support of customers and field representatives’ technical needs in the United States and Latin America. This is a great career opportunity for a Medical Technologist with blood bank laboratory experience.

Shift: Friday, Saturday and Sunday 7am-7pm

This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time .

Responsibilities

Customer Support Specialist - Medical Technologist

As a Technical Support Specialist, you will be responsible for a variety of tasks such as phone support, customer and Immucor staff training, instrument/reagent support, and documentation of customer contacts. Shift: Friday, Saturday and Sunday 7am-7pm

Additional responsibilities:

  • Assisting customers by telephone with resolutions to problems or inquires related to products or instrumentation

  • Conducting in house testing of instrument hardware, software or reagents

  • Managing calls appropriately with regards, to timelines, customer follow up, etc. to prevent escalation of issues

  • Interacting with other staff or departments, when necessary, for information to assist in investigation and resolution of issues

  • Documenting according to pertinent GEN and department SOPs, all interactions with clients and supporting information gathered in the resolution of issues

  • Assisting with training of new department employees

  • Developing and maintaining a high level of product and instrument knowledge

Qualifications

Customer Support Specialist - Medical Technologist

The ideal candidate will be an ASCP certified Medical Technologist and have experience using and troubleshooting Immucor products. We are looking for an individual with strong communication skills and excellent problem solving abilities. Shift: Friday, Saturday and Sunday 7am-7pm

Specific Requirements:

  • Associate's/Bachelor's Degree in Medical Technology, Medical Laboratory Technician, Biology or Microbiology

  • Blood bank laboratory experience

  • Medical Technologist Certification by ASCP or equivalent

  • Experience using and troubleshooting Immucor products

  • Ability to work irregular hours, including working after-hours on-call, evenings, weekends and holidays

  • Typing, Computer experience

Customer Support Specialist - Medical Technologist

IMMUCOR, INC IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER; Minority/Female/Disability/Veteran *Drug Free Workplace

RESUMES SUBMITTED TO IMMUCOR FROM THIRD PARTY RECRUITMENT FIRMS WILL NOT BE CONSIDERED.

This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.

Job ID 2018-1859

Category Medical Technology