Overview

Founded in 1982 and based in Norcross, GA, Immucor is a global leader in transfusion and transplantation diagnostics that facilitate patient/donor compatibility worldwide. Our mission is to ensure that patients in need of blood, organs, or stem cells get the right match that is safe, accessible, and affordable. The result is life changing for a patient in need of a transfusion or transplant. Our new corporate identity illustrates the right match of donors with patients in need of blood or an organ as well as Immucor’s partnership with healthcare organizations in need of innovation and productivity. With the right match, we can transform a life together.

We are seeking a Technical Support Specialist II with experience as a Medical Technologist to support customers and field representatives in the US and Latin America. This is a great career opportunity for a Medical Technologist with blood bank laboratory experience.If you’ve got the necessary skills and experience to excel in this position, we want to hear from you. Apply today!

This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time .

Transfusion Medicine- Technical Support Specialist (Customer Support Specialist/ Medical Technologist)

Responsibilities

As a Technical Support Specialist, you will be responsible for a variety of tasks such as phone support, customer and Immucor staff training, instrument/reagent support, and documentation of customer contacts.

Additional responsibilities include:

• Assisting customers by telephone with resolutions to problems or inquires related to products or instrumentation

• Conducting in-house testing of instrument hardware, software or reagents

• Managing calls appropriately with regards to timelines, customer follow up, etc. to prevent escalation of issues

• Interacting with other staff or departments, when necessary, for information to assist in investigation and resolution of issues

• Documenting, according to pertinent GEN and department SOPs, all interactions with clients and supporting information gathered in the resolution of issues

• Assisting with training of new department employees

• Developing and maintaining a high level of product and instrument knowledge

Transfusion Medicine- Technical Support Specialist (Customer Support Specialist/ Medical Technologist)

Qualifications

We are looking for an individual with the ability to multitask, have strong communication skills, problem solving and excellent typing skills in a fast-paced environment.

Specific qualifications include:

• Bachelor's Degree (BS/BA) from four-year college or university; or equivalent combination of education and experience.

• Blood bank laboratory experience, preferred

• Medical Technologist Certification (ASCP) , a plus

• Experience using and troubleshooting Immucor products, highly preferred

• Ability to work irregular hours, including working after hours on-call, evenings, weekends and holidays

• This position is REMOTE- Overnight 8PM to 6:30AM Monday Thru Thursday. Training will be during dayshift hours virtually and In Norcross office

Transfusion Medicine- Technical Support Specialist (Customer Support Specialist/ Medical Technologist)

IMMUCOR, INC IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER; Minority/Female/Disability/Veteran; Drug Free Workplace

RESUMES SUBMITTED TO IMMUCOR FROM THIRD PARTY RECRUITMENT FIRMS WILL NOT BE CONSIDERED.

This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.

Immucor offers a comprehensive benefits package available on the start date of your employment, including:

• Medical, prescription, dental, and vision insurance – we offer multiple plan options so you can determine which best suits your needs and the needs of your dependents

• Wellness program

• STD/LTD/Life insurance all 100% company paid

• Voluntary life/accident/hospital indemnity insurance for yourself, spouse/domestic partner and dependents

• Tuition reimbursement

• Company matched 401k plan

• Vacation/Company & Personal Holidays/Sick days

Where permitted by applicable law, all Immucor new hires must be fully vaccinated against COVID or have an approved Immucor exemption. Proof of vaccination status will be required no later than first day of employment.

Job Locations US-GA-Norcross

Job ID 2022-2983

Category Other