Job Information
Immucor, Inc. Technical Support Specialist II in Norcross, Georgia
Overview
Founded in 1982 and based in Norcross, GA, Immucor is a global leader in transfusion and transplantation diagnostics that facilitate patient/donor compatibility worldwide. Our mission is to ensure that patients in need of blood, organs, or stem cells get the right match that is safe, accessible, and affordable. The result is life changing for a patient in need of a transfusion or transplant. Our new corporate identity illustrates the right match of donors with patients in need of blood or an organ as well as Immucor’s partnership with healthcare organizations in need of innovation and productivity. With the right match, we can transform a life together.
We are seeking a Medical Technologist for a customer support position at our headquarters in Norcross, GA. The Technical Support Specialist II performs a variety of tasks associated with the support of customers and field representatives’ technical needs in the United States and Latin America. This is a great career opportunity for a Medical Technologist with blood bank laboratory experience.If you’ve got the necessary skills and experience to excel in this position, we want to hear from you. Apply today!
This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time .
Customer Support Specialist - Medical Technologist
Responsibilities
As a Technical Support Specialist, you will be responsible for a variety of tasks such as phone support, customer and Immucor staff training, instrument/reagent support, and documentation of customer contacts.
Additional responsibilities include:
Assisting customers by telephone with resolutions to problems or inquires related to products or instrumentation
Conducting in-house testing of instrument hardware, software or reagents
Managing calls appropriately with regards to timelines, customer follow up, etc. to prevent escalation of issues
Interacting with other staff or departments, when necessary, for information to assist in investigation and resolution of issues
Documenting, according to pertinent GEN and department SOPs, all interactions with clients and supporting information gathered in the resolution of issues
Assisting with training of new department employees
Developing and maintaining a high level of product and instrument knowledge
Customer Support Specialist - Medical Technologist
Qualifications
The ideal candidate will be an ASCP certified Medical Technologist and have experience using and troubleshooting Immucor products. We are looking for an individual with strong communication skills and excellent problem solving abilities.
Specific qualifications include:
Associate's Degree, Medical Lab Technologist/ Bachelor's Degree, preferably in Medical Technology, Biology or Microbiology
Blood bank laboratory experience
Medical Technologist Certification by or equivalent
Experience using and troubleshooting Immucor products, highly preferred
Ability to work irregular hours, including working after hours on-call, evenings, weekends and holidays
Inbound Call Center 24/7
Customer Support Specialist - Medical Technologist
IMMUCOR, INC IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER; Minority/Female/Disability/Veteran; Drug Free Workplace
RESUMES SUBMITTED TO IMMUCOR FROM THIRD PARTY RECRUITMENT FIRMS WILL NOT BE CONSIDERED.
This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.
Job Locations US-GA-Norcross
Job ID 2021-2505
Category Other