Immucor, Inc. Technical Support Representative III - Transplant in United States
Founded in 1982 and based in Norcross, GA, Immucor is a global leader in transfusion and transplantation diagnostics products that facilitate patient / donor compatibility worldwide. Our mission is to ensure that patients in need of blood, organs, or stem cells get the right match that is safe, accessible, and affordable. The result is life changing for patients in need of a transfusion or transplant. Our new corporate identity illustrates the right match of donors with patients in need of blood or a specific organ, as well as Immucor’s partnership with healthcare organizations in need of innovation and productivity. With the right match, we can transform a life together!
We are seeking a Technical Support Representative III to be a part of our growing company. As a Product Support Representative, you will provide domestic and international customer support and troubleshooting of Lifecodes products, both over the phone and on site. We offer competitive salaries and benefits, as well as opportunities for professional advancement. This is a challenging and rewarding opportunity for a highly skilled candidate.If you’ve got the necessary skills and experience to excel in this position, we want to hear from you. Apply today!
This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time .
As a Product Support Representative III, you will handle customer inquiries and complaints, as well as provide product demonstration and training to internal and external customers. You will also be responsible for participating in other product support functions contributing to sales success.
Additional responsibilities include:
Performing technical and application support including on-site response to customers and partners as needed
Providing first-line response for complaint handling, including customer management, confirmatory testing, and documentation in 21 CFR 820 compliant system
Providing documentation of calls in CRM system and escalating issues that require further investigation
Serving as a liaison to other departments concerning product issues
Serving on Product Development teams
Working with Marketing and Service departments in the launch of new products
Providing technical support at professional conferences and presenting workshops/seminars to customers and special interest groups
As Technical Support Representative III, you must be able to travel up to 50% of the time, including international travel, in order to provide training, troubleshooting, instrument set-up, and demonstrations. You must also have excellent communication skills.
Additional qualifications include:
Master’s degree with 1 or more years of experience with troubleshooting or bachelor’s degree with 3 or more years of experience
Working knowledge of precision pipetting, standard laboratory procedures, and bio-hazardous precautions
Next Generation Sequencing skills, strongly desired
ASHI-Certified Histocompatibility, Technologist, or Supervisor (CHT, CHS), a plus
Knowledge of GMP and FDA regulations in clinical diagnostics market
Lab background as a Medical Technologist and / or exposure to biology/immunology, a plus
Experience with software programs used for data analysis, strongly desired ; database management experience, a plus
Exposure to Luminex platform, a plus
Must be willing to travel to customer sites and interact with lab personnel at all levels
IMMUCOR, INC IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER; MINORITY/FEMALE/DISABLED/VETS; DRUG FREE WORKPLACE
RESUMES SUBMITTED TO IMMUCOR FROM THIRD PARTY RECRUITMENT FIRMS WILL NOT BE CONSIDERED.
This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.
Immucor offers a comprehensive benefits package available on the start date of your employment, including:
Medical, prescription, dental, and vision insurance – we offer multiple plan options so you can determine which best suits your needs and the needs of your dependents
STD/LTD/Life insurance all 100% company paid
Voluntary life/accident/hospital indemnity insurance for yourself, spouse/domestic partner and dependents
Company matched 401k plan
Vacation/Company & Personal Holidays/Sick days
Where permitted by applicable law, must have received at least the first COVID-19 vaccine by the date of hire and be willing to receive the final vaccine within no more than 30 days following hire date to be considered for U.S.-based job, if not currently employed by Immucor, Inc. Proof of vaccination status will be required on first day of employment.
Job Locations US
Job ID 2021-2700
Category Customer Support/Sales